What is TinyCase
Core concepts: cases, customers, docs, and the AI tools.
What is TinyCase
TinyCase is a lightweight support tool for solo developers and small teams —
a place for customers to submit issues and a place for you to answer them,
without email-channel plumbing or enterprise-helpdesk overhead.
Core concepts
- Case — one customer issue, from submission to resolution. Has a
status (open, pending, resolved) and a thread of messages. - Customer — created automatically from an email address the first time
someone submits a case. No signup required on their end. - Message — a reply in a case. Either customer-facing or an internal
note visible only to staff. - Docs — your knowledge base. Public collections power the customer-facing
docs site and AI chat; internal collections are staff-only.
Free vs. Pro
Free covers the basics: a contact form and an inbox to read submissions in.
Pro unlocks the parts that make it a two-way conversation:
| Free | Pro | |
|---|---|---|
| Staff seats | 1 | 10 |
| Receive submissions | Yes | Yes |
| Reply in-app | No — reply via email instead | Yes |
| Customer case portal | No | Yes |
| Docs & knowledge base | No | Yes |
| AI tools (draft, summarize, similar cases, doc search) | No | Yes |
| Custom domain | No | Yes |
On Free, a new case still emails you — you just reply from your own inbox
rather than through TinyCase, and the customer never gets a page to check
back on.
Where things live
tinycase.app/cases— your case list (staff)tinycase.app/docs— your knowledge base (staff)tinycase.app/s/<slug>— your public submit form (customers)- your case portal — a private link customers get after submitting, or at
your custom domain if you've set one up
See Submitting and tracking a case and Managing cases as staff for
what each side actually looks like.